Essential Information | FAQs

When do you open for registration for the 2009 Festival?
We are now open. Register here.

When's the latest you can register online?
You can register right up until Friday 18 September 2009.

How can I receive more information throughout the year?
If you wish to be on our mailing list, then please subscribe now.

When will I receive my confirmation?
In order for your registration to be processed, it is essential that you have paid your registration fee in full (including bank charges if you pay by bank transfer). If you pay by bank transfer, please email or fax your bank transfer confirmation, including the Delegate Reference Number (found in the subject header of your confirmation email), to payments@spikes.asia or to +44 (0) 207 728 4044. Once we have processed your registration, we will send your registration confirmation letter which will include your accommodation details.

Is there a registration deadline?
No. Once registration is open, delegates can register up to and throughout the Festival. However, there is a cancellation/refund deadline of Wednesday 26 August 2009.

What do I do if I require a visa?
Visas are generally required in order to gain entry into Singapore. Please check with the Singapore Embassy in your country if you are unsure whether a visa is necessary. If you do require a visa, please contact the Delegate Department at + 44 (0) 207 728 4040 or delegates@spikes.asia so we can send you a visa letter. Please provide us with your full name, passport number, nationality, date and place of birth, date of issue and expiry of your passport and place of issue.

I haven’t received my password, what should I do?
Please contact us and provide the email address you used to get a password and we will resend it to you.

Is it possible to register more than one delegate before paying or must I pay for each delegate at the same time?
You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to 'My Account' and register additional delegates or make changes before paying.

What is the difference between contact details and delegate details?
The contact details are the details of the person to whom all registration and payment enquiries and confirmations should be sent. The delegate details are those of the person who will be attending the Festival. This person will not be contacted under any circumstances.

I get an error message when trying to register, who can I contact?
Please contact us and somebody will get back to you as soon as possible.

I keep receiving email reminders, what do they mean?
You have started but not completed a delegate registration. The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the delegates in the summary page.

What is the difference between the Young Spikes Package and Young Spikes Competition?
If you register as a Young Spike with the Young Spikes package, you are NOT automatically taking part in the Young Spikes Competition. Competition teams are pre-selected in their respective countries and confirmed by the Festival organisers.

What is the age limit to be able to register as a Young Spike?
You must be born after 18 September 1980 and send proof of your birthday, e.g. a copy of your passport or driver's licence.

Do I need to fax/send a copy of my passport/driving licence as proof of age?
No, you will be able to upload your ID when registering on our website. This is the quickest and most convenient way of sending us your ID.

If it is not possible for you to upload your ID at the time of registering, then you can fax your ID to +44 (0) 207 728 4044 or email it to delegates@spikes.asia However, we strongly recommend that you upload your ID at the time of registering.

What is the age limit to be able to register as a Student?
There is no age limit to register for the Student package. You will however have to provide us with proof that you are in full time education studying Advertising, Communication, Marketing or Design.

Do I need to send a copy of my Student Card?
When you register online, you will be able to upload your student card with photo. This is the quickest and most convenient way of sending us your ID.

If it is not possible for you to upload your card at the time of registering, you can fax it to +44 (0) 207 728 4044 or email it to delegates@spikes.asia. However, we strongly recommend that you upload your ID at the time of registering.

Will this be the only proof that I need to send?
We will also ask you to send a letter on headed paper signed from your course lecturer which will confirm that you are in full time education, studying either Advertising, Marketing, Communication or Design.

Is there a cancellation/refund deadline?
You can cancel at any time. However, if you wish to be issued a refund, you must fax or email the completed cancellation form to +44 (0) 207 728 4044 or delegates@spikes.asia by Wednesday 26 August 2009. The delegate’s contact is responsible to ensure the receipt of the completed cancellation form. For further information, please see cancellation form. Please note refunds will not be processed until after the Festival.

Is there an alternative if I miss the cancellation deadline?
Yes. We are always happy to replace a cancelled delegate at any time. Please notify us of the change in writing at delegates@spikes.asia. In Singapore, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff.

Do I have to pay a cancellation fee?
No. However, all refunds exclude GST at 7%.

Is accommodation included in the registration fee?
No. Accommodation is arranged by the Festival however the registration fee is for your delegate registration only.

When will I get confirmation of my accommodation?
Once your delegate registration payment is confirmed in our system, we will send you a registration and accommodation confirmation letter. Included in the confirmation are hotel deposit and contact details.

How and to whom do we pay the deposit?
Deposits must be paid directly to the hotel. Their bank details and accepted methods of payment are included in your delegate confirmation letter. If they are not, please contact the hotel directly for payment information.

What do I do if I wish to amend my booking?
All requests to amend a booking must be made to delegates@spikes.asia. Please be aware that any changes close to the Festival may incur cancellation charges.

Do I have to inform the hotel myself if I cancel my booking and will I get my deposit refunded?
If you have paid your deposit, you will receive a full refund from the hotel if you inform us in writing by 9 September 2009. After 9 September 2009, deposits are non-refundable.

What methods of payment are accepted?
Delegates can pay prior to Spikes with:

* Bank Transfer
* VISA (credit card only)
* MasterCard

Delegates can pay in Singapore with:
* VISA (credit card only)
* MasterCard
* Cash
* Travellers’ Cheques

When will I receive my invoice?
Invoices are sent by post once delegate registration payments have been processed. Invoices will be issued in the name of the invoicing company provided.

Do all companies have to pay the GST?
Yes, all companies must pay the GST at 7%.

I think I have done a duplicate payment, what happens now?
Please contact our delegate department in order to have your duplicate payment returned to you. Please note you may not be refunded until after the Festival.

What options do I have if my credit card is declined?
It is advisable to contact your card issuing bank to authorise them to release the appropriate funds. Another alternative is a payment by bank transfer. Please do not forget to fill in the correct invoice details before submitting your registration. Once you have transferred the correct amount including bank charges, please fax the bank transfer confirmation, including the Delegate Reference Number (found in the subject header of your confirmation email), to the following number: + 44 (0) 207 728 4044.
If neither of these is possible, please contact us on + 44 (0) 207 728 4040 or at delegates@spikes.asia.

What do I do once I have completed my bank transfer?
Please email or fax confirmation of your bank transfer, including your Delegate Reference Number (found in the subject header of your confirmation email), to payments@spikes.asia or to + 44 (0) 207 728 4044.

What is my Delegate Reference Number?
Your Delegate Reference Number (SD) can be found at the top of your proforma invoice that is sent by email when ‘bank transfer’ is selected as the preferred method of payment. It can also be found in the subject header of your confirmation email.

Do I have to submit my registration forms online?
It is always preferable to submit the forms online as it is a quick and simple process, plus you will receive an automatic email confirming your registration.