FAQ - Cancellations

How can I cancel a booking?

If you or one of your delegates are no longer able to attend the Festival, you can cancel your booking via the Purchased Passes section of your Pass Manager. You would need to go to the pass, click on the Pass Options and then choose to Cancel Pass.

Please note we do not offer refunds or credits for cancellations. See our Terms & Conditions.

Can I receive a refund or credit if I cancel my registration?

We regret that the Festival office will be unable to offer refunds or credits if a delegate registration is cancelled.

However, it is possible to replace a delegate at any time, via the Purchased Passes section of your Pass Manager. You would need to go to the pass, click on Pass Options and then choose Replace Delegate.

Please note our cancellations policy also applies to downgrades. See our terms and conditions.

I cancelled my booking by mistake, is there any way to reinstate it?

Yes. It is possible to reinstate a pass at any time, via the Purchased Passes section of your Pass Manager. You would need to go to the pass, click on Pass Options and then choose to Reinstate Pass.