FAQ - Online Booking

What are the different passes and how much do they cost?

For all passes and prices, click here.

How can I book a pass for the 2018 Festival?

Festival passes can be booked online from 11 April 2018. You will also be able to register and pay in person upon arrival at the Festival.

I have created an account but I haven’t received my password, what should I do?

Please click on Forgotten Password and enter the email address you used to create your account. You will then receive an email from us with a link to reset your password.

If you do not receive the link, please contact us and provide the email address you used to create your account.

Is it possible to register more than one delegate before paying or must I pay for each delegate at the same time?

You can register several delegates before submitting to pay and do not have to pay for all registered delegates at the same time. You can also register delegates and then return to the My Passes section of your My Account area and register additional delegates or make changes before paying.

I do not yet know the details of the delegates who will be attending, can I still register them?

If you do not yet know the name of the delegate(s) attending, you can still register them without having to provide any details. Once you have the details, you'll be able to update the registration from the Purchased Passes section of your Pass Manager.

What do I do if I require a visa?

Visas are generally required in order to gain entry into Singapore.

Please check with the Singapore Embassy in your country if you are unsure whether a visa is necessary.

If you do require a visa, you will be able to request a visa invitation letter from the Purchased Passes section of your Pass Manager.

If your name appears differently on your passport to your registration, please contact us and we will generate the visa invitation letter for you.

Please note we are only able to issue visa invitation letters to registered delegates.

When will I receive my final booking confirmation?

In order for your registration to be processed, you must have paid your registration fee(s) in full (including all bank charges if you pay by bank transfer).

If you pay by bank transfer, please email your bank transfer confirmation, including the Order Reference Number (found in the subject header of your confirmation email and proforma invoice), to the Registration Team.

Once we have processed your registration(s), we will send your final booking confirmation via email.

I get an error message when trying to register, who can I contact?

Please contact us with the below information and we will get back to you within 24 hours:

1.The browser you are using e.g. Chrome, Internet Explorer or Firefox
2.The email address for the account you are logged into
3.A description of the steps taken
4.If possible, a screen shot of the error message you received