Help

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Attending Help

Essential Dates

Online Bookings

  • What do I do if I require a visa?

    Visas are generally required in order to gain entry into Singapore.

    Please check with the Singapore Embassy in your country if you are unsure whether a visa is necessary.

    If you do require a visa, you will be able to request a visa invitation letter via the Confirmed Booking section of your My Account area.

    If your name appears differently on your passport to your registration, please let us know by emailing registration@spikes.asia.

  • When will I receive my confirmation?

    In order for your registration to be processed, you must have paid your registration fee in full (including bank charges if you pay by bank transfer).

    If you pay by bank transfer, please email your bank transfer confirmation, including the Delegate Reference Number (found in the subject header of your confirmation email), to registration@spikes.asia.

    Once we have processed your registration, we will send your registration confirmation, which will include your accommodation details (if requested).

  • I get an error message when trying to register, who can I contact?

    Please contact us with a description of the steps taken and a screen shot of the error message you received. We will then get back to you as soon as possible.

  • I keep receiving email reminders, what do they mean?

    You have started but not completed a delegate registration. The reminder is sent automatically. If you would like to stop the reminders, please go back into the online registration you started and either submit the registration or delete the delegate registrations from the Pending Bookings section of your My Account area. 

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Upgrades/Downgrades

  • Can I upgrade or downgrade my registration?

    If you wish to upgrade or downgrade a delegate registration, you can do so from the Confirmed Booking section of your My Account area.

    Please note additional fees apply for upgrades.

    Please note our cancellation policy also applies to downgrades.

Spikes Students

  • What is the age limit to be able to register as a Spikes Student?

    A Spikes Student must be aged 23 or under (born after 23 September 1992), enrolled in full-time education and cannot be/cannot have been employed in the Advertising, Communication, Marketing or Design industries.

    Proof of age (e.g. a copy of your passport or driving licence), Student ID and an enrolment letter must be uploaded before completing a Spikes Student online registration.

Cancellation/Replacement

  • Can I receive a refund or credit if I cancel my registration?

    We regret that the Festival office will be unable to offer refunds or credits if a delegate registration is cancelled.

    However, it is possible to replace a delegate at any time, via the Confirmed Booking section of your My Account area.

    Please note our cancellations policy also applies to downgrades. 

  • Can I change the name of a registered delegate?

    Yes, it is possible to make a replacement from the Confirmed Booking section of your My Account Area, at any time.

    At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff.

Young Spikes

Accommodation

  • Is accommodation included in the registration fee?

    No. Accommodation is arranged by the Festival however the registration fee is for your delegate registration only.

  • When will I get confirmation of my accommodation?

    Once your delegate registration payment is confirmed in our system, we will send you a registration and accommodation confirmation letter. Included in the confirmation are hotel deposit and contact details.

  • How and to whom do we pay the deposit?

    Deposits must be paid directly to the hotel. Their bank details and accepted methods of payment are included in your delegate confirmation letter. If they are not, please contact the hotel directly for payment information.

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Payment

  • Currency, tax and early bird rates

    Registration fees are in Singapore Dollars. 7% GST will apply to Singapore-based delegates. Registrations will only be processed with full pre-payment.

    Please note in order to be eligible for the Early Bird rate, you MUST make payment before the Early Bird deadline, 13 July 2016.

  • What methods of payment are accepted?

    Prior to arriving at the Festival, delegates can pay by:

    • Visa (3.25% handling fee)
    • MasterCard (3.25% handling fee)
    • American Express (4.4% handling fee)
    • Bank Transfer (SGD 10.00)


    If you are paying on a personal credit card, you may wish to advise your bank that you are intending to make a large payment in Singapore Dollars.
    Please note, the name 'Haymarket Publishing Services Ltd' will appear on your credit card statement.

    For those paying by bank transfer, our account details are as follows:

    • Beneficiary: Asian Advertising Festival (Spikes Asia) Pte. Ltd., #05-05 Infinite Studios, 21 Media Circle, 138562 Singapore
    • Account Name: Asian Advertising Festival (Spikes Asia) Pte. Ltd
    • Bank Details: Citibank N.A., Singapore Branch, 8 Marina View #16-01 Asia Square Tower 1, Singapore, 018960 Singapore
    • Account Number: 0-852000-007
    • Swift Code: CITISGSG

     

    You can choose to pay by bank transfer up until Midnight (SGT) 7 September 2016.

    After this date, you will only have the option to Pay at Festival or by credit card online.

    Please note, if you do send a bank transfer after this date and the payment has not cleared by the time you arrive at the Festival, we will charge you again onsite. The duplicate payment would then be refunded post-festival. 


    At the Festivals, delegates can pay with:

    • Visa (3.25% handling fee)
    • MasterCard (3.25% handling fee)
    • American Express (4.4% handling fee)
    • Cash (Singapore Dollars only)

     

  • When will I receive my invoice?

    Invoices are sent by post once delegate registration payments have been processed. Invoices will be issued in the name of the invoicing company provided.

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Spikes Social

  • How do I access Spikes Social?

    To access Spikes Social, you will need to enter your Delegate ID and Surname.

    You will be able to access Spikes Social only after you have received your final booking confirmation, enclosing your unique Delegate ID.

    If you have not yet received or cannot find your final Booking Confirmation, please contact the person who booked your pass or if this was you, contact us.

  • Is my Delegate ID the same as my Order Reference?

    No, these are very different.

    Your Order Reference is linked to your booking for this year and Festival only, however your Delegate ID is a unique number linked to you as an individual. Your Delegate ID is linked to you regardless of which year you are attending or which one of our Festivals you choose to book a pass for.

  • Does a delegate need a Spikes Asia account to access Spikes Social?

    No, you do not need to create an account to access Spikes Social.

    To access Spikes Social, you will need to enter your Delegate ID and Surname.

    You will be able to access Spikes Social only after you have received your final booking confirmation, enclosing your unique Delegate ID.

    If you have not yet received or cannot find your final Booking Confirmation, please contact the person who booked your pass or if this was you, contact us.

  • Will all attending delegates appear on the listing?

    Yes, all delegates will appear on the listing.

    If a delegate has chosen to opt-out from using Spikes Social, they will still appear on the listing but it will not be possible to message them.

  • Which of my details will be visible to other delegates?

    Your full name, job title, company, country and city will appear on the listing viewed by other delegates.

    Please note your email address appears when you are viewing your own profile but will remain hidden to other delegates via the listing.

  • Will other delegates see my email address?

    It will not be possible for other delegates to view your email from the listing or your profile.

    The first message between delegates will be sent via Spikes Social and your email address will be hidden to the delegate sending the message. If a delegate chooses to reply to a message, further communication will continue through your email address.

    Please note messages are not stored in Spikes Social.

  • How do I reply to a message sent via Spikes Social?

    Messages sent via Spikes Social are not stored, so you would need to respond to the email address provided in the message.

    Please note once you reply to a message sent via Spikes Social, you are giving permission for further communication to continue through your email address.

  • How do I stop receiving messages via Spikes Social?

    To stop other delegates from messaging you via Spikes Social, you can either opt-out from the bottom of the email or by logging in and visiting your profile.

    Please note if you have previously responded to messages sent via Spikes Social, the delegate will now have your email address and will still be able to send you messages.

  • If I have opted-out of Spikes Social, will I still appear on the listing?

    Yes, however it will not be possible for other delegates to send you a message.

    You will not be able to view the listing or send messages to other delegates, unless you choose to opt-in again.

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