Terms & Conditions

The Festival organisers reserve the right to publish information contained in delegate registration forms.

REGISTRATION PAYMENT
Registration fees are in Singapore Dollars. 7% GST will apply to Singapore-based delegates. Registrations will only be processed with full pre-payment.

Prior to arriving at the Festival, delegates can pay by:

Visa (3.25% handling fee)

MasterCard (3.25% handling fee)

American Express (4.4% handling fee)

Bank Transfer (SGD 10.00)

If you are paying on a personal credit card, you may wish to advise your bank that you are intending to make a large payment in Singapore Dollars.

Please note, the name 'Haymarket Publishing Services Ltd' will appear on your credit card statement.

For those paying by bank transfer, our account details are as follows:

Beneficiary: Asian Advertising Festival (Spikes Asia) Pte. Ltd., #05-05 Infinite Studios, 21 Media Circle, 138562 Singapore
Account Name: Asian Advertising Festival (Spikes Asia) Pte. Ltd
Bank Details: Citibank N.A., Singapore Branch, 8 Marina View #16-01 Asia Square Tower 1, Singapore, 018960 Singapore
Account Number: 0-852000-007
Swift Code: CITISGSG

You can choose to pay by bank transfer up until Midnight (SGT) 7 September 2016.

After this date, you will only have the option to Pay at Festival or by credit card online.

Please note, if you do send a bank transfer after this date and the payment has not cleared by the time you arrive at the Festival, we will charge you again onsite. The duplicate payment would then be refunded post-festival.

At the Festival, delegates can pay with:

Visa (3.25% handling fee)

MasterCard (3.25% handling fee)

American Express (4.4% handling fee)

Cash (Singapore Dollars only)

INVOICE INFORMATION
Please ensure you complete your invoice information where requested if it is different from the contact company information.

Please ensure that you have provided us with the correct invoice details as invoices cannot be re-issued.

CANCELLATIONS
You can cancel at any time, however, we regret that the Festival office will be unable to offer refunds or credits. Any requests to cancel a delegate registration must be submitted via the Confirmed Booking section of your My Account area.
Please note our cancellations policy also applies to downgrades.

REPLACEMENTS
Any requests to amend a delegate registration must be made via the Confirmed Booking section of your My Account area. At the Festival, a replacement can be made by completing a replacement form which must be accompanied by a letter from the contact company or authorised by a senior member of staff.

UPGRADES / DOWNGRADES
You can upgrade or downgrade a registration from the Confirmed Booking section of your My Account area.

Please note additional fees apply for upgrades.

Please note our cancellation policy also applies to downgrades.

BADGES

The registration area is located in Suntec Singapore International Convention & Exhibition Centre in Suntec City.

Badges must be worn at the Festival at all times and are valid for the registered delegate only. Any misuse of badges will result in denied access to the Festival. Please note that lost or stolen badges will not be replaced.

HOTEL TERMS & CONDITIONS

  • The Festival organisers will reserve hotel rooms and offer reduced rates for the hotels listed in the Hotel Guide.
  • Reservations will only be made upon receipt of registration fees.
  • If two delegates intend to share a room, please specify when registering.
  • Please send two nights' deposit directly to the hotel, within 7 days of receipt of the confirmation from the Festival.
  • Reservations will not be considered confirmed until the deposit is paid.
  • Unpaid deposits will result in the cancellations of hotel reservations.
  • Please check individual hotel pages on our website for specific cancellation policies. If cancelling after certain dates, the hotels reserve the right to retain any deposit paid.  Modifying dates after the relevant hotel’s cancellation deadline may result in the hotel retaining the total deposit or charging for the original dates of the booking.
  • No shows may be charged for the full stay.
  • Festival registration cancellations will result in the automatic cancellation of corresponding hotel reservations.
  • Please note that all rates published are in Singapore Dollars and are subject to a 10% service charge and 7% GST.

 

PRIVACY POLICY

Please click here for our privacy policy. You agree (and shall be responsible for ensuring that each of your delegates consent to the fact) that we shall be able to use the delegate email address provided to send important Festival information, including but not limited to, speaker announcements, programme updates and invitations to special Festival events, that we believe will enhance their Festival experience. All delegates will have the option to opt out of communications.

You agree (and shall be responsible for ensuring that each of your delegates consent to the fact) that we shall be able to use the information you provide to us to prepare and distribute a delegate list (also known as Spikes Social) which may be published anywhere in the world including on our website. Delegates will be able to access Spikes Social only after they have received their final booking confirmation, enclosing their unique delegate ID. All registered delegates will appear on Spikes Social, which enables other registered delegates (via a login) to contact you prior to and during the Festival. Delegates’ contact details (e.g. email address) will not be made public through Spikes Social. If a delegate chooses to message another delegate, the email will be sent from the email address linked to the delegate’s profile. If a delegate chooses to reply, further communication will continue through the delegates’ email addresses. All delegates will receive an opt-out option when booking and within each message they receive. If they choose to opt out this will disable contact from other delegates and deny them access to using the service; however the delegate’s details (e.g. name, job title, company name, country and city – but NOT email address) will still be listed on Spikes Social. Spikes Asia reserves the right to deny access and remove any delegates from Spikes Social for inappropriate use of the service.

Contact us


Singapore Office: 

21 Media Circle
#05-05 Infinite Studios
Singapore 138562

Tel: +65 6224 6101
Fax: +65 6224 6101


UK Office:

Ascential Events (Europe) Limited
33 Kingsway
London
WC2B 6UF

Tel:+44 20 3033 4000
Fax: +44 20 3070 0004


Send us a message