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Festival of Creativity
26 - 28 September 2018



2009 Direct & Sales Promotion


Short List
CategoryB05. Public Service, Charity & Fund Raising
DM/Advertising Agency:LEO BURNETT INDIA Mumbai, INDIA
Name Company Position
Kv Sridhar Leo Burnett India National Creative Director
Kb Vinod Leo Burnett India Executive Creative Director
Rajit Chaudhuri Arc Worldwide Creative Director
Jyoti Lad Arc Worldwide Art Director
Santosh Ramakrishnan Arc Worldwide Copywriter
Naomi Thommy Arc Worldwide Copywriter
Pramod Kadam Arc Worldwide Illustrator
Neehal Shaikh Arc Worldwide Field Marketing Associate

Describe the brief from the client:

To inform, educate and affect a behavioural change in commuters of the Mumbai suburban rail network, to make them more self aware and alert to the rapid rise in pickpockets.

Creative Execution:

The relevance of the creative execution is rooted in human behaviour. We tend to resist almost every change, be it in thought or action unless we feel it to be absolutely necessary. In our context for instance, no amount of 'advertising' would have convinced people to change their ways and take more care while commuting, unless of course, they were forced to accept how easy it is for them to fall victim to pickpockets

Describe the creative solution to the brief/objective.

Our creative idea was to hire sleight-of-hand professionals to back pocket commuters (i.e. discreetly drop something in commuters' pockets instead of picking it). The item dropped was a detailed pocket safety guide that gave comprehensive information on how pickpockets operate and tips to safeguard against them. We believed this to be a highly effective solution as it demonstrated in real time the ease with which someone could get into people's pockets without them having a clue. The impact was intended to shake commuters out of it-couldn't-happen-to-me attitude and take action.

Describe the results in as much detail as possible.

The initial desired result of generating word-of-mouth among commuters was almost instantaneous. Both on ground and online buzz turned the sleight-of-hand professionals into minor stars. Blog challenges spread with a call to 'catch' the back pockets. And catch they did. The first 'catch' was made on April 2, 2009, just seven days into the campaign. By end of day 12, 3 out of 6 were caught. The back pockets then interacted with commuters about the initiative affecting further behavioural change. Within a month of the campaign, registered cases fell by over 40%.